Horrible service, zero communication, Project Management staff cant plan or organize
Great Experience!! All time frames were met. Pricing was good, and so was the service! Installation was done on time and the area was left clean and tidy. I would highly recommend using this company for all of your exterior door and window needs!! Thank you!! :)
Both Jerry the installer and Mackenzie our sales rep were great to work with. Sliding Door looks great
Terrible customer service. Left 14 calls to owner Jim Dove over 3 weeks. Left 4 voice messages to next in command Talked to secretary 3 times about owner calling me back. Not one call back. Finally went in to talk to owner. He stated do you know how many junk calls I get a day. Sorry just wanted some price break as we had to order 82 commercial fire rated doors for a job we were doing. Customer service sucks
I was expecting much more, but was disappointed as far as professionalism... the price quoted was fair but how the business went about it was not professional for a company who has been working within this industry for 35 years. I was hoping that most of the Google reviews left were actually true and reflected their services, but now I realize they might have had either quick / small projects completed or the reviewers were paid to leave good reviews and comments (as some company's do this) because the service we received was not 4.5 stars, but much lower.Willliam Bould first came to our place and did an assessment of what we needed, after some emailing and phone calls on my behalf to see what was going on as far as installation and cost he finally got back to me, a fair quote was presented and a deposit was requested and paid, we were told the work would be completed in 4-6 weeks, which I asked via email but got a reply only after calling several times, one receptionist was very rude, but never caught her name... this whole process took roughly 3 months, during that 3 months they admitted that faulty measurements were taken and the door was not ready but another had to be made, I only found this out after I asked for a manager which his name was Wayne, and contacted them via their cell phone which a receptionist gave me after I asked for whom to contact. On top of that we were given warranty information after the work was complete and after the final amount was paid, and I requested an invoice mark paid but got no response as it seems they were only after their money and a followup or continued customer service was non-existent. Never even received anything to sign upon the completion of work from the installers or William.I would not recommend and will not recommend this company's services unless they address these issues, I'll be glad to change the 2 star rating to higher if they contact me directly and prove me wrong... but sometimes you only get one chance.Edit: William called and we spoke about the review I left, very decent guy but the company seems to be overwhelmed with work. I can relate as I run a small business, will look to them if we need any repairs to the garage door they installed and hopefully there will be a change in service.
Regional Doors & Hardware is a Canadian Hardware Store based in St. Catharines, Ontario. Regional Doors & Hardware is located at 44 Scott St W, St. Catharines, ON L2R 1C9, Canada.
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