I was going to buy a lottery ticket in the store as I do on some visits but November 5th will definitely be the last time I ever will shop there. Cashier accused me of threatening and all other accusations I hope no one would ever go threw dealing with Sue. I felt I was totally unwelcomed in the store. But to be accused of threatening an employee. I never ever once have I ever threaten an employee that worked at this location. Just to be backstabbed like that. I'll go to a different location. I won't return for a very long time.
Went to pick up some perfumes for my and my father's birthday. The customer service was astounding and very patient with me. I'm very happy with the selection they had and the options for gifts.
Usually love this location. However, the customer service at the pharmacy needs some work. Went to pick up a prescription, when receiving the incorrect amount and inquiring why: the pharmacist(s) couldn't give me a straight answer as to the discrepancy and became increasingly rude when i questioned them further. Which wasn't necessary. I work in health care, and understand that it can get stressful. That being said, a pharmacist shouldn't get rude to people trying to advocate for their own well-being and health.
This afternoon, I was trying the tester and picking up them, the cosmetic counter(a long dark hair girl from Lancome counter) unreasonably came here and told us: there's no tester of L'Oréal. What a ridiculous concern, feel sorry for u??
I've dealt with various Shopper's Drug Mart pharmacies over many years and this pharmacy team is the best. Their attention to detail is exceptional and they have helped keep my family healthy. I'm always able to get a satisfactory answer if I have a medication question and most importantly, they are efficient and accurate in filling prescriptions.
I visited this Shoppers to pick up some Este Lauder cosmetics. I found the staff of both the store and the cosmetic counter to be very helpful and friendly. I have a medic alert Service Dog and they were all extremely respectful of my dog and myself.
My daughter tried cashing in her perfume voucher from Christmas. Attached to it was the original receipt and the card you swipe. The part with pictures of perfumes had a factory rip on it, but the perfume she wanted was still on the picture card. The lady (white hair, cosmetics) refused to help my daughter due to the rip, and wouldn’t even listen to her. My husband and I had to drive in from the falls, and only then would she give us the time and had no problem helping us. I think it was unacceptable that she treated my daughter differently, just because she was a child. Avoid this location, there are much better locations in the city.
Shoppers Drug Mart is a Canadian Pharmacy based in St. Catharines, Ontario. Shoppers Drug Mart is located at 221 Glendale Ave, St. Catharines, ON L2T 2K9, Canada.
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