Two stars because the massage was great. I got a 60 minute massage as a gift. Arrived 15 mins before the appt and the lady started 20 mins late and finished when the appt was supposed to end even though they started late.. Ended up receiving a 35 min massage instead of 60...Very disappointed !
I would 100% recommend this location for a mani or pedi but would not recommend them at all for sugaring. 1- hair removal appointments never start on time2- this is the second instance where Ive driven across town only to be disappointed3-The website doesnt allow you to choose between sugar or wax when booking your appointment and not all staff are trained in sugaring. The first time I went for a sugaring appointment, the staff was 20 mins late and I had to go back to work. Today, the staff member wasnt trained in using sugar. The only option provided to me was to wait (while on my lunch break!). I was never asked to reschedule and received a meh, oh, well response. Mani/pedis here are great - the staff (book with Kateryna!) clearly enjoying working in this domain, the tools are clean and the work is incomparable. Would have rated higher if it was the only area they worked in. Im disappointed that I cant go to this spa for everything.
Absolutely amazing service. Always an extremely high level of professionalism and respect. I have always felt welcome, safe, comfortable and relaxed when I come here. They offer amazing spa treatments and their laser hair removal is very nicely priced. Would recommend to anyone looking to escape normality for a bit and feel pampered to the heavens. Keep it up!
Had a great hour long massage. Masseuse was very professional and did a wonderful job targeting my problem spots.
I arrived for my 10:45 appointment at 10:40. I was told to wait and at 11:06, I had still not been taken in. I went to the front to the receptionist to ask if there was a problem. She said that my appointment was for 11:00 not 10:45. I told her I had confirmed the 10:45 appointment the previous day. She told me I was incorrect and invited me to leave. At that point, the esthetician came to get me...it was 11:10, ten minutes past the time the receptionist said was my appointment, half hour past the time I beleived my appointment was to start. There was no apology, no "I'm so sorry for the misunderstanding"...nothing. Just a second invitation for me to leave. I stated that I was a long time client of the salon and I was extremely frustrated and I left. I do not feel this is an appropriate way to treat a client. I will never return to this spa. And just to clarify, I have included screen shots of the confirmation emails wherein I confirmed my 10:45 appointment. They wasted a half hour of my time with no courteous explanation.
Sugar & Spice Elite Spa is a Canadian Spa based in St. Catharines, Ontario. Sugar & Spice Elite Spa is located at 210 Martindale Rd, St. Catharines, ON L2R 6P9, Canada.
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