The woman who helped me was amazing and very helpful and understanding as i was fleeing from a bad place
Convenient location. Good selection of unit sizes to accommodate all your storage needs
**EDIT: Follow up - the customer service team for this specific location followed up with me after seeing this review, and I'm glad for it. She addressed my review and personally dealt with my concerns / issues. Given the positive outcome from that communication, I've chosen to fairly update my review, because I appreciate the effort and relationship between customer and company. Shoutout to Jenny _______________________________________________________________________There was one month they locked me out of my storage unit, understandably because I mixed up my payment date, but they forgot to remove the lock and the following trip (somewhere near a month later) we were locked out still. I addressed this in the next phone payment, and they removed it then. Now i'm being charged interest because they have dropped their grace period for payments, but I haven't received any notice or change to my lease. In fact, I was told they havent done this for a FEW MONTHS, although my past few payments have been made during this grace period, so that was confusing for me to believe (when I was made aware of this, I was within said grace period for a current monthly payment, so lucky them.) I dont think I would be as annoyed if I could just arrange a pre-authorized payment through my mobile banking, but they dont seem to offer that and instead told me I have to phone in or physically drop by. Two stars because they are providing the service I am paying for, but now I am starting to consider if these surprises are worth even that.
Needed a place to store my stuff in between closing dates; Migson had exactly the size and accessibility I needed (ground floor drive up, no hallways or elevators required). I didn't need a full two months, so they worked with me to make sure I was only paying for the time I actually used. Staff was extremely helpful and friendly, will absolutely use again for any storage requirements!
It is getting to be a better place to do business now. As I had considered moving my storage to another. But staff change has helped tremendously. The office girl is very friendly and does her job well and above her duties. The place is getting cleaned up and the office looks like an office now. Would recommend thus business for your storage needs.One request from me though...is that they set up for online banking or PayPal payment access.
Migson Public Storage is a Canadian Storage based in St. Catharines, Ontario. Migson Public Storage is located at 539 Eastchester Ave E, St. Catharines, ON L2M 6S4, Canada.
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