Great experience shopping in this store in order to first furnish our two bedroom condo a couple of years ago followed by our current three bedroom townhouse. Josie, one of the sales people, was very helpful, personable and knowledgeable. Items are well displayed, easy to view in the store, competitively priced and, by far, a much better experience than online shopping as you actually see what you are getting. If the item is not available in the store, it can be ordered. The delivery team is always prompt, courteous, very pleasant individuals, carefully placing items exactly where you want them and removing all packaging. I highly recommend shopping here.
Terrible Service from the owner Frank and his management staff. The only helpful member here was Hannah. Went in on Friday to shop for a desk, found the set and was labelled for all 3 pieces and confirmed by the manager at $899. Went the next day with a truck to pickup and the manager said its $899 for the 2 piece desk and $599 for the 3rd piece (file cabinet). How is a file cabinet on its own $599? Blows my mind! I showed the photos from the previous day and they would not honor the $899 deal nor even reduce the price of the cabinet to make sale. Frank the owner completely useless and unreasonable. Completely dissatisfied with this place. Zero star rating.?
Furniture Gallery goes above and beyond in customer service. A sofa sectional arrived today but to my dismay did not fit into the small stairway of my apartment building. That was not good enough for Kim, my salesperson, the great delivery drivers, nor the owner himself. They returned to the building and with great effort lifted the piece over my balcony. As I sit writing this from the comfort of my new sofa, I would recommend the Furniture Gallery to anyone looking for a great selection and the personal touch from the moment you walk into the door.
Love this store. Prices are not low but neither is the quality of furniture. My best experience was with Kim who spent alot of time with me helping decide on what went with my couch. Countless fabrics but we had fun together. Thank you Kim for helping me and making that difference shopping at the Furniture Gallery!
Great furniture selection and very helpful staff. Pricing was high however we were told after that the price shown on the tag is not necessarily the selling price. We bought elsewhere not knowing this fact until after
This store sells mid to high-end furniture and accessories. As well, their customer service is exceptional from start to finish. You can buy any furniture off the floor or put in an order for customized pieces.
Furniture Gallery The is a Canadian Furniture Store based in St. Catharines, Ontario. Furniture Gallery The is located at 31 Neilson Ave, St. Catharines, ON L2M 5V9, Canada.
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